No Show & Cancellation Policy

Clients must give 24 hour notice to cancel an appointment so that it may be made available to others.

Cancellations must be made during working hours Monday – Friday between 8:00 am & 3:00 pm.

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If made on Stats, Saturday or Sunday will result in a No Show.

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Late cancellation is defined as any cancellation or reschedule made with less than 24 hours’ notice. Canceling/Rescheduling in this manner will result in a $15 fee per pet. Repeated late canceling/rescheduling can result in being placed on the “Do Not Serve” list and future appointments can be denied.

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A No-Show is defined as a missed appointment without canceling in any manner. Canceling in this manner will result in a $15 fee per pet. If two appointments are recorded as No-Shows then the client will be required to pre-pay the full price of the appointment at the time of scheduling. The pre-paid amount is non-refundable and nontransferable. Repeatedly missing appointments in this manner can result in being placed on the “Do Not Serve” list and future appointments can be denied.

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If your pet arrives 10 minutes or more late to the appointment it is subject to cancel and will be marked as a No-Show, as I am appointment only need to run on time for all clients . 

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Shelly's Little Dog Grooming