No Show & Cancellation Policy

My Appointments are my livelihood.

I schedule a limited number of dogs per day and

if you don't honor your appointment time, it affects

my ability to support my family.

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If made on Stats, Saturday or Sunday will result in a No Show.

 

Clients must give 24 hour notice to cancel an appointment

so that it may be made available to others.

Cancellations must be made during working hours

Monday – Friday between 8:00 am & 3:00 pm.

Late cancellation 

Is defined as any cancellation or reschedule made with less than 24 hours’ notice. Canceling/Rescheduling in this manner will result in a 50% of groom fee per pet. The client will be required to pre-pay the full price of the appointment plus the "No Show" fee at the time of scheduling. This pre-paid amount is non-refundable and nontransferable. Repeated late canceling/rescheduling can result in being placed on the “Do Not Serve” list and future appointments can be denied. 

   All future appointments will be required to be pre-paid at time of booking to be booked in, this does not include extra fees.

  All future Appointments will be 100% of groom if you don't give 24 hours notice.

No-Show 

Is defined as a missed appointment without canceling in any manner. Canceling in this manner will result in a 50% of groom fee per pet. The client will be required to pre-pay the full price of the appointment plus the "No Show" fee at the time of scheduling. This pre-paid amount is non-refundable and nontransferable. Repeatedly missing appointments in this manner can result in being placed on the “Do Not Serve” list and future appointments can be denied. 

   All future appointments will be required to be pre-paid at time of booking to be booked in, this does not include extra fees.  

  All Future Appointments will be 100% of groom if you don't give 24 hours notice.

Please Respect The Time Of Other Customers

 

Be on Time

If your pet arrives 10 minutes or more late to the appointment

it is subject to cancel and will be marked as a "No-Show", 

as I am appointment only need to run on time for all clients . 

We are all adults I am not responsible for your timing, Please take weather conditions, traffic etc.  into consideration so that you are here on Time. As I myself need to be on time for all my clients.

Pick Up Time: 

Please pick up pets no later than 30 minutes after I have called to inform you that your pet is ready to go home, Fee’s will be applied after the 30 min. 

$10 Fee will be charged if late and an additional $1 for every minute increment there after per dog.

I do ask clients to please be in front for pick up with in 90 min - Groom should only take 1.5 hours.

Thank you

Shelly's Little Dog Grooming