No Show & Cancellation Policy

Clients must give 24 hour notice to cancel an appointment so that it may be made available to others.

Cancellations must be made during working hours Monday – Friday between 8:00 am & 3:00 pm.

If made on Stats, Saturday or Sunday will result in a No Show.

Late cancellation is defined as any cancellation or reschedule made with less than 24 hours’ notice. Canceling/Rescheduling in this manner will result in a 50% of groom fee per pet. Repeated late canceling/rescheduling can result in being placed on the “Do Not Serve” list and future appointments can be denied.

A No-Show is defined as a missed appointment without canceling in any manner. Canceling in this manner will result in a 50% of groom fee per pet. If two appointments are recorded as No-Shows then the client will be required to pre-pay the full price of the appointment at the time of scheduling. The pre-paid amount is non-refundable and nontransferable. Repeatedly missing appointments in this manner can result in being placed on the “Do Not Serve” list and future appointments can be denied.

If your pet arrives 10 minutes or more late to the appointment it is subject to cancel and will be marked as a No-Show, as I am appointment only need to run on time for all clients . 

Shelly's Little Dog Grooming