No Show & Cancellation Policy

My Appointments are my livelihood.

I schedule a limited number of dogs per day and

if you don't honor your appointment time, it affects

my ability to support my family.

Clients must give 24 hour notice to cancel an appointment so that it may be made available to others.

Cancellations must be made during working hours Monday – Friday between 8:00 am & 3:00 pm.

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If made on Stats, Saturday or Sunday will result in a No Show.

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Late cancellation is defined as any cancellation or reschedule made with less than 24 hours’ notice. Canceling/Rescheduling in this manner will result in a 50% of groom fee per pet. The client will be required to pre-pay the full price of the appointment plus the "No Show" fee at the time of scheduling. The pre-paid amount is non-refundable and nontransferable. Repeated late canceling/rescheduling can result in being placed on the “Do Not Serve” list and future appointments can be denied. Second time it is 100% of groom per pet.

 ~ All future appointments will be required to be pre-paid at time of booking to be booked in, this does not include extra fees.

~ Going forward it is 100% of groom if you don't give 24 hours notice.

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A No-Show is defined as a missed appointment without canceling in any manner. Canceling in this manner will result in a 50% of groom fee per pet. The client will be required to pre-pay the full price of the appointment plus the "No Show" fee at the time of scheduling. The pre-paid amount is non-refundable and nontransferable. Repeatedly missing appointments in this manner can result in being placed on the “Do Not Serve” list and future appointments can be denied. Second time it is 100% of groom per pet.

 ~ All future appointments will be required to be pre-paid at time of booking to be booked in, this does not include extra fees.  

~ Going forward it is 100% of groom if you don't give 24 hours notice.

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 ~ If your pet arrives 10 minutes or more late to the appointment it is subject to cancel and will be marked as a No-Show, as I am appointment only need to run on time for all clients . 

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Shelly's Little Dog Grooming