
No Show & Cancellation Policy
My Appointments are my livelihood.
I schedule a limited number of dogs per day and
if you don't honor your appointment time, it affects
my ability to support my family.
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If made on Stats, Saturday or Sunday will result in a No Show.
Clients must give 24 hour notice to cancel an appointment
so that it may be made available to others.
Cancellations must be made during working hours
Monday – Friday between 8:00 am & 3:00 pm.
Late cancellation
Is defined as any cancellation or reschedule made with less than 24 hours’ notice. Canceling/Rescheduling in this manner will result in a 50% of groom fee per pet. The client will be required to pre-pay the full price of the appointment plus the "No Show" fee at the time of scheduling. This pre-paid amount is non-refundable and nontransferable. Repeated late canceling/rescheduling can result in being placed on the “Do Not Serve” list and future appointments can be denied.
All future appointments will be required to be pre-paid at time of booking to be booked in, this does not include extra fees.
All future Appointments will be 100% of groom if you don't give 24 hours notice.
No-Show
Is defined as a missed appointment without canceling in any manner. Canceling in this manner will result in a 50% of groom fee per pet. The client will be required to pre-pay the full price of the appointment plus the "No Show" fee at the time of scheduling. This pre-paid amount is non-refundable and nontransferable. Repeatedly missing appointments in this manner can result in being placed on the “Do Not Serve” list and future appointments can be denied.
All future appointments will be required to be pre-paid at time of booking to be booked in, this does not include extra fees.
All Future Appointments will be 100% of groom if you don't give 24 hours notice.
Please Respect The Time Of Other Customers
Be on Time
If your pet arrives 10 minutes or more late to the appointment
it is subject to cancel and will be marked as a "No-Show",
as I am appointment only need to run on time for all clients .
Pick Up Time:
Please pick up pets no later than 30 minutes after I have called to inform you that your pet is ready to go home, Fee’s will be applied after the 30 min.
$10 Fee will be charged if late and an additional $1 for every minute increment there after per dog.
Shelly's Little Dog Grooming