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Q: What are your hours?
A: Monday - Thursday 8:00 am - 3:00pm, Friday 8:00 am - 12:00 pm
Closed Saturday & Sunday and All Statutory Holidays
Q: What are your grooming appointments?
A: 8:00 am & 10:00 am Sometimes I do call to see if you would like
to come in earlier.
Q: How do I book a groom?
A: 1st time client must fill out form on website then I will call to book you in.
Regular client can call, e mail or Facebook message me to be booked in.
All Clients if you call Please leave a message as I Do Not answer phones, emails or Facebook pm during a groom. My attention is focused all on the pup, they are my 1st priority & I will return calls by end of day.
Q: Why do you require a Current Picture?
A: Reason is because I wash pups out of my personal bathtub.
Q: Do you send out reminders?
A: No I do not, as we are all adults make sure to mark it down on your calendar.
Q: How often should my dog be groomed?
A: The time in-between grooms will vary from pup to pup, depending on length of hair one would like to keep, this can vary anywhere from 2- 12 weeks. Most pups are on a grooming schedule and pre book their grooms to ensure their spot.
12 weeks is the longest to go between grooms due to the fact it is a lot harder on the pup as well as the groomer.
Q: Why do your prices seem higher?
A: My prices reflect my experience & you are paying for Express Grooming & a calm environment. I schedule one dog at a time from start to finish, and book every appointment with your dogs’ needs in mind.
Q: “What does Express Dog Grooming mean?”
A: I schedule one dog at a time from start to finish, and book every appointment with your dogs’ needs in mind.
1. Dogs will not be waiting in kennels for an extended length of time.
2. No barking dogs waiting for their turn.
3. No full day trips to the groomer.
Q: What kind of Shampoo will be used?
A: All my products are biodegradable, Non - Toxic & hypoallergenic.
I use Beau
Q: What is your cancellation policy?
A: Clients must give 24 hour notice to cancel an appointment so that it may be made available to others.
Cancellations must be made during Business hours Monday – Friday between 8:00 am & 3:00 pm.
excluding weekends and stat holidays. Please refer to No Show / Cancellation Policy for more information
Q: What if I am late for my Appointment?
A: If your pet arrives 10 minutes or more late to the appointment it is subject to cancel and will be marked as a No-Show, as I am appointment only need to run on time for all clients.
Please refer to No Show / Cancellation Policy for more information
Q: Pick Up Time?
A: I will ask you to be out front within an Hour & a half this way pup can go straight home once I am done - I will call to make sure you are here.
Fee’s will be applied $10 Fee will be charged if late and an additional $1 for every minute increment there after per dog.
Q: How come you Don't accept dogs in certain types of condition?
A: Since I groom from my house & wash dogs in my Personal Bathtub is the reason why I don't accept dogs that are matted or matted with feces & urine or dogs that are fully matted /pelted.
It is the owners responsibility to brush/comb and maintain their pets coat between grooms.
Q: Do you do Anal Glands?
A: No - Anal glands is considered to be a medical procedure and should only be performed by a Veterinarian or an Animal Health Technician who is under the direct or indirect supervision of a vet. Please contact your vet to have this procedure done for your dog.
Please refer to Full Groom Page for more information.
Q: Do you Pluck Ears?
A: No - It can cause more harm then good Rather than prevent ear infections, this procedure can actually create a greater likelihood of infection by damaging the tender inner ear tissue and allowing a foothold for bacteria to thrive. Please refer to Full Groom Page for more information.
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