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Q: “What does Express Dog Grooming mean?”

A: It means a calmer, faster, and luxury experience for your pup!

One-on-One Care: I book one dog at a time from start to finish.
Stress-Free Environment: A quiet, calm atmosphere with no barking dogs waiting around.
No Kennel Time: Your dog will never wait in a kennel for an extended length of time.
Time-Saving: No more full-day trips to the groomer!

Q: Booking Appointments?

A: Hours of Operation:

Monday – Thursday: 8:00 a.m. to 3:00 p.m.
Friday: 8:00 a.m. to 12:00 p.m.
Saturday – Sunday & Stats: Closed

Note: Appointments are strictly scheduled for 8:00 a.m. and 10:00 a.m. daily.

Q: Do you send out reminders?

A: No I do not, as we are all adults make sure to mark it down on your calendar.
"For seniors, I can provide a helpful reminder call the day before & the morning of upon request."

Q: How often should my dog be groomed?

A: The time in-between grooms will vary from pup to pup, depending on length of hair one would like to keep, this can vary anywhere from 2- 12 weeks. Most pups are on a grooming schedule and pre book their grooms to ensure their spot.

12 weeks is the longest to go between grooms due to the fact it is a lot harder on the pup as well as the groomer.

Q: What is your cancellation policy?

A: Please refer to No Show / Cancellation Policy for more information

Q: What if I am late for my Appointment?

A: Please refer to No Show / Cancellation Policy for more information

Q: Pick Up Time?

A: Important Pickup Information:

Timing: Grooming takes about an hour and a half. I will call you when your pup is nearly finished so they can go straight home.
Prompt Pickup: Please be outside and ready for pickup within that 1.5-hour window.
No Daycare: I operate strictly on a one-dog-at-a-time schedule and cannot provide daycare or kennel waiting.
Late Fees: To respect the next dog's scheduled appointment, a late fee will be applied if pickup is delayed.

Q: How come you Don't accept dogs in certain types of condition?

A: To maintain a clean, safe, home-based salon, I cannot accept dogs with the following conditions:

Severe or full-body matting
Pelted coats (where the hair is tightly packed against the skin)
Matting soiled with feces or urine

Why? I groom from my home using my personal bathtub. Severely neglected coats pose sanitary risks and require high-stress pelt removal that is best handled in a commercial or veterinary environment.

Please note: It is the owner’s responsibility to brush and comb their pet between appointments to keep the coat manageable.

Q: Do you do Anal Glands?

A: No - Anal glands is considered to be a medical procedure and should only be performed by a Veterinarian or an Animal Health Technician who is under the direct or indirect supervision of a vet. Please contact your vet to have this procedure done for your dog.

Please refer to Full Groom Page for more information.

Q: Do you Pluck Ears?

A: No - It can cause more harm then good Rather than prevent ear infections, this procedure can actually create a greater likelihood of infection by damaging the tender inner ear tissue and allowing a foothold for bacteria to thrive. Please refer to Full Groom Page for more information.